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Because customer service affects the reputations and the profits of businesses, it is important for customer service representatives to use the best known practices to keep customers satisfied, happy and returning for more.
Answer customer requests or inquiries promptly. If a call is made, answer as soon as possible or reroute calls to ensure that customers are receiving the help they need in a timely manner. Provide a friendly greeting and make a good first impression with a customer. Use the customer's name when appropriate to help ensure a personalized experience. Treat the customer fairly, courteously and respectfully. Be polite and smile. Listen carefully and politely to a customer's requests, problems or questions.
Allow the customer to vent, share information or ask as many questions as he needs. Sincerely apologize and acknowledge problems when necessary. Gain an understanding of what the customer needs and determine a plan of action. Ask open-ended questions to help determine what the customer needs. Resolve situations or answer questions in a timely manner.
This role requires you to form a realationship with the customer and show them that you want whats best for them. Take in to consideration their wants and needs and show them that your serious of what you are talking about. Proactive Role Difficult customers? For example you need the following: This skill is much needed as a customer service rep.
Many reps usually arnt patient with their customer and get too overwhelmed but if your patient and calm it will only make the customer the same.
Always, Always, Always have a positive and up spirit attitude when talking to a customer, This will make them more calm and relieved to what there problem is. When dealing with rude customers, you have to have self control to not answer back with a sarcastic or in a mean matter More presentations by Melissa De La Cruz 2.
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If the customer decides to do business with your company; and if you provide the customer with excellent services and/or products; and you are able to “exceed” their expectations; and as a result, the customer returns to do business with you again in the future; then your organization is successful.
Some customer service departments monitor or penalize representatives who spend too long on the phone. Our representatives spend as much or as little time on the phone as the customer needs. Some people may need an hour-long demo, while others need to have a conference call in 15 minutes.
5 Strategies for Successful Health and Wellness Marketing. by Linda Landers 3 days ago 2. Communication skills are essential to get a good customer service job. Self control. You are sure to. A reputation for poor customer service gets around — and you don’t want to be the subject of those types of rumors. As you consider how to best take care of your customers, here are 5 keys for successful customer service.
>A customer service rep should always have good knowlege of the product and the industry. >A customer service rep should have the ability to analyze the customer's needs and be able to meet the customer's expectation and have good service. Because customer service affects the reputations and the profits of businesses, it is important for customer service representatives to use the best known practices to keep customers satisfied, happy and returning for more.